October 16, 2026
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Ayodhya Introduces Vertical Power System, Electricity Services Go Fully Faceless

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The Uttar Pradesh Power Distribution Corporation Limited (UPPCL) has implemented a Vertical System in Ayodhya to ensure faster, transparent, and faceless resolution of electricity-related issues. With this new system, consumers will no longer need to visit electricity offices for complaints or services.

All power-related issues—including new connections, billing, bill corrections, power supply disruptions, and other services—will now be handled through the 1912 complaint portal and designated help desks.

4 Help Desks Set Up Across Ayodhya

To support the new system, four help desks have been established at:

  • Kaushalpuri
  • Amaniganj
  • Lalbagh
  • Ram Ki Paidi sub-stations

Staff have been deployed at these locations to assist consumers in registering complaints and tracking their resolution.

24×7 Monitoring of Power Substations

From February 1, all 15 power substations under Electricity Distribution Division–I in the city have been integrated into the vertical system. These substations will now operate with round-the-clock staff, ensuring quick action on complaints received through the portal.

Division of Responsibilities for Faster Action

Earlier, all electricity-related operations were managed by a single executive engineer. Under the new system, responsibilities have been clearly divided among:

  • 4 Executive Engineers
  • 9 Assistant Engineers
  • 19 Junior Engineers

Each executive engineer will handle a specific area:

  • 33 KV and Public Relations
  • 11 KV and LT lines
  • Meters and Vigilance
  • Billing, Collection, and Bill Corrections

Rapid Fault Response with Dedicated Teams

Adequate gangmen and service vehicles have been deployed at all 33 KV and 11 KV substations to address power faults immediately. On Sunday, Chief Engineer Brijesh Kumar and Superintending Engineer Vinay Kumar flagged off vehicles and teams from their office to respective substations.

Superintending Engineer Vinay Kumar stated that vehicles and teams will be deployed as per instructions from executive engineers to any affected substation without delay. He also confirmed that sufficient officers and staff have been assigned from the headquarters to ensure smooth implementation.

Consumers to Get Transparent, Hassle-Free Services

With the introduction of this system, all electricity services in Ayodhya will now be completely faceless. Consumers can lodge complaints through the 1912 portal or nearby help desks, and issues will be resolved in a transparent and time-bound manner.

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